Privacy Policy

Last Updated: 21.10.2026

At SriPujalay, we respect your privacy and understand the importance of protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect information when you visit or use our website, place an order, contact us or otherwise interact with SriPujalay.

By using our website, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you provide to us when you:

Create an account or place an order
Enter your name, phone number, email address or delivery address
Contact us through phone, WhatsApp, email or our Contact Us page
Subscribe to communications or updates
Submit a query, review or other information through our website

Depending on how you use our website, information may include:

Personal information: Name, email address, phone number, billing address and shipping address.

Order information: Products purchased, order details, transaction status and delivery information.

Communication information: Information you provide when communicating with our support team.

Technical information: Information such as IP address, browser type, device information, pages visited and general website usage data may be collected automatically through cookies or similar technologies.

How We Use Your Information

We may use the information we collect to:

Process and fulfil your orders
Arrange delivery and provide shipment updates
Process payments through our payment partners
Respond to your questions and customer-service requests
Manage returns, refunds and cancellations
Improve our website, products and services
Prevent fraud, misuse or unauthorised activity
Maintain business and transaction records
Send service-related communications
Send promotional communications where permitted and where applicable

We use personal information only for legitimate business and service purposes.

Payment Information

When you make a payment through our website, payment information may be processed by our third-party payment gateway or payment service provider.

SriPujalay does not intend to store complete payment-card details on its own systems where such information is handled directly by the applicable payment provider.

Payment providers may have their own privacy policies and terms, which govern their handling of payment information.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a better browsing experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality.

We may share necessary information with trusted service providers when required to operate our business and fulfil your requests.

This may include:

Payment service providers
Courier and logistics partners
Website hosting and technology providers
Customer-support service providers
Other service providers working on our behalf

We do not sell your personal information as a product to third parties.

We may also disclose information where required by applicable law, legal process, court order or government authority.

Data Security

We take reasonable measures to protect the information we hold against unauthorised access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

Communications

We may contact you by phone, email, SMS or WhatsApp when necessary to:

Confirm or update an order
Provide delivery information
Respond to your support request
Address an issue relating to your purchase
Provide other service-related information

Where applicable, promotional communications may include an option to opt out.

Third-Party Links and Services

Our website may contain links to third-party websites, payment services, courier services or other external platforms.

SriPujalay is not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any external website you visit.

Children’s Privacy

Our website is intended for general use and is not specifically directed at children.

We do not knowingly seek to collect personal information from children without appropriate consent. If you believe that a child has provided personal information to us, please contact us so that we can review the matter.

Data Retention

We retain information for as long as reasonably necessary to provide our services, fulfil transactions, maintain appropriate business records, resolve disputes, comply with legal obligations and protect our legitimate business interests.