Everything You Need to Know

SriPujalay is an online destination for puja, devotional and spiritual products. We bring together a thoughtfully selected range of products for everyday worship, spiritual practices and meaningful occasions.

Our collection includes puja essentials, malas, rudraksha products, spiritual accessories, idols and other devotional products. Our collection will continue to grow as we bring more products to our customers.

Yes. We offer delivery across India, subject to courier serviceability for the delivery address.

Product pages include relevant information such as size, material, quantity, specifications and usage details wherever applicable. If you are unsure about a product, you can contact our support team before placing your order.

We make every effort to display our products accurately. However, minor variations in colour, texture, shape or finish may occur due to photography, screen settings and the natural characteristics of certain materials.

No. SriPujalay is an online retail platform that brings together products from different sources. Product descriptions will provide relevant information about the product wherever applicable.

No. SriPujalay does not guarantee specific spiritual, religious, astrological or personal benefits from any product. Products are offered for devotional, traditional or personal use, according to their nature and description.

Browse our collection, select the product you wish to purchase, add it to your cart and proceed to checkout. Enter your delivery details, choose an available payment method and complete your order. By placing an order, you agree to our Terms & Conditions.

Yes. After your order is successfully placed, you will receive an order confirmation using the contact information provided during checkout.

If you need to change an order after placing it, please contact us as soon as possible. We may be able to accommodate the request if the order has not yet been processed or dispatched. Changes cannot be guaranteed once processing or dispatch has started.

You may request cancellation before your order is dispatched. Once the order has entered the dispatch process, cancellation may no longer be possible. For more details, please refer to our Return & Refund Policy.

Available payment methods are displayed during checkout. Depending on availability, these may include UPI, debit cards, credit cards, net banking and other supported payment options.

Cash on Delivery may be available for eligible products and delivery locations. If COD is available for your order, it will appear as a payment option during checkout.

We use payment options provided through our payment processing partners. Your payment details are processed through the applicable secure payment system rather than being handled directly by SriPujalay.

Our usual delivery timelines are:

Kolkata: 2–5 working days
Rest of India: 5–10 working days

Delivery to remote or less-accessible locations may require additional time. Festivals, holidays, adverse weather conditions and periods of high order volume may also affect delivery timelines.

For more information, please see our Shipping Policy.

Once your order has been dispatched, tracking information will be shared with you when available. You can also check your shipment status through our Track Order page.

If your order has not arrived within the expected delivery period, please check the latest shipment status on our Track Order page.

If you need further assistance, please contact our support team.

The courier partner may attempt delivery again or contact you using the information provided with your order. Please follow any instructions provided by the delivery partner to arrange successful delivery.

You may request cancellation before your order is dispatched. Once an order has been processed for dispatch, cancellation may no longer be possible. Please contact us as soon as possible if you wish to cancel an order.

Returns are subject to the eligibility conditions and procedures described in our Return & Refund Policy. Please review the policy before requesting a return.

Please contact us promptly with your order details and photographs of the product received. We will review the issue and assist you according to our Return & Refund Policy.

Please contact us promptly with your order details and photographs of the product received. We will review the issue and assist you according to our Return & Refund Policy.

Once a refund is approved, the time taken for the amount to appear in your account may vary depending on the original payment method and the relevant bank or payment provider. Please refer to our Return & Refund Policy for applicable refund conditions.

We take the privacy of our customers seriously. For information about how we collect, use and protect your personal information, please read our Privacy Policy.

Your contact and delivery information is required to process your order, arrange delivery and communicate important updates related to your purchase. For more details, please refer to our Privacy Policy.

You can contact our support team by phone, WhatsApp or through our Contact Us page.

For questions about an existing order, please keep your order number handy so we can assist you more efficiently.

Yes. You can reach us through WhatsApp for assistance with products, orders, delivery and other queries.

If you cannot find the answer to your question here, feel free to contact our support team. We will be happy to assist you.